The United Arab Emirates (UAE) has emerged as a significant hub for call centres, attracting both local and international businesses. The country’s strategic location, robust infrastructure, and favourable business environment have contributed to its growth in this sector.
The benefits of operating a call centre in the UAE are numerous. The UAE’s proximity to Europe, Asia, and Africa makes it an ideal location for reaching a global customer base. The country’s modern infrastructure, including reliable telecommunications networks and world-class data centres, supports the operations of call centres.
For entrepreneurs who want to establish call centres in the UAE, here are the business activities you can choose under your business license.
8220.00 – Activities of call centres
Call centres are essential components of modern businesses, providing a vital link between companies and their customers. They offer a wide range of services, from customer support to sales and technical assistance. Activities include handling inbound calls, emails, and chat inquiries from customers, resolving customer complaints, providing information about services, generating leads, making sales calls, upselling, providing technical support, processing orders, managing customer accounts, appointment scheduling, and more.
8220.01 – Activities of inbound call centres, answering calls from clients by using human operators, automatic call distribution, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or address customer complaints
Inbound call centres are primarily focused on handling incoming calls from customers. These centres employ a variety of technologies and strategies to ensure efficient and effective customer service. Key activities include customer support and inquiries, technical support, sales and upselling, customer relationship management, and more.
8220.02 – Activities of outbound call centres using similar methods to sell or market goods or services to potential customers, undertake market research or public opinion polling and similar activities for clients
Outbound call centres are primarily focused on initiating contact with potential customers to sell products or services, conduct market research, or gather public opinion. They employ various strategies and technologies to maximise their effectiveness. This can include sales and marketing, research and surveys, telemarketing, appointment setting, and more.
8220.03 – Call Centers Services
Call centre services encompass a wide range of activities that businesses use to interact with their customers. These services can be provided in-house or outsourced to specialised call centre providers. It includes customer support, sales and marketing, technical support, back-office operations, multilingual support, and additional services.
8220.99 – Information Helpline Directory
An information helpline directory is a centralised resource that provides contact information for various helplines and support services. These directories can cover a wide range of topics. A directory compiling a comprehensive list of helplines, categorising, providing contact information, updating information, additional resources, and promotions.
Third-party Approval: These business activities do not require third-party approval.
Filing of Economic Substance Returns: This requirement does not apply to the business activities mentioned in this article.
Anti-Money Laundering Compliance: This requirement does not apply to the business activities mentioned in this article.
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