ICA Smart Services: A Complete Guide (2024)

ICA Smart Services is an initiative by the Federal Authority for Identity, Citizenship, Customs and Port Security (ICA) in the UAE to provide a variety of government services through online channels. Such services cover a broad range of topics, including identity cards, passports, residency visas, and customs clearance.

ICA Smart Services is significant in the UAE because it allows residents and visitors to access government services conveniently and efficiently. This is important in a country with a large expatriate population, as it can help to reduce the time and hassle of dealing with government paperwork. 

ICA Smart Services are a set of online services offered by the Federal Authority for Identity, Citizenship, Customs and Port Security (ICA) in the UAE. These services allow residents and visitors to access a variety of government services conveniently and efficiently. 

Role of ICA Smart Services in Transforming Government Transactions 

ICA Smart Services plays a vital role in transforming government transactions. By moving government services online, ICA Smart Services can help reduce bureaucracy, improve efficiency, and save time and money for citizens and businesses. 

Here are some of the advantages of digitalization, efficiency, and reduced bureaucracy offered by ICA Smart Services: 

• Convenience: Residents and visitors can access government services from anywhere, at any time. This is especially beneficial for people who live in remote areas or who have busy schedules. 
• Efficiency: Government transactions can be completed quickly and easily online. This can save people time and hassle. 
• Transparency: Citizens and businesses can track the status of their applications online. This gives them peace of mind and helps to ensure that their transactions are carried out in a timely manner. 
• Security: Personal information is protected by the latest security measures. This ensures that citizens and businesses can trust that their data is safe. 

Benefits of ICA Smart Services

ICA Smart Services offers a convenient, efficient, secure, and cost-effective way to access government services. If you are looking for a way to save time and hassle, then ICA Smart Services is the perfect solution for you. 

Here are some specific examples of the benefits of ICA Smart Services: 

• A resident can apply for a new passport online and have it delivered to their home in a matter of days. 
• A business can apply for a new visa online and have it processed within hours. 
• A citizen can monitor the status of their residency application online and be notified as soon as it is approved. 

• Customs clearance can be completed online, which can save businesses time and money. 

These are just a few examples of the many benefits that ICA Smart Services can offer. 

Who Can Register for ICA Smart Services

Here are the eligibility criteria for individuals and entities looking to register for ICA Smart Services: 

• Residents: Residents of the UAE who are over the age of 18 years can register for ICA Smart Services. They can apply for various services, including identity cards, passports, residency visas, and customs clearance.  
• Entrepreneurs: Entrepreneurs who are registered with the Ministry of Economy can register for ICA Smart Services. They can apply for several services, including business licenses, visas for employees, and customs clearance for goods. 
• Visitors: Visitors to the UAE who are over the age of 18 years can register for ICA Smart Services. They can apply for various services, including visas, entry permits, and customs clearance for goods. 

Also Read: How do Successful Entrepreneurs differ from Ordinary People?

How to Register for ICA Smart Services  

To register for ICA Smart Services, you will need to create an account and provide some basic information, such as your name, date of birth, and Emirates ID number. You will also need to create a password and answer a security question. 

Upon registration, you can start using ICA Smart Services to access the services that you need. You can also track the status of your applications and pay fines and fees online. 

Here are the necessary documents and information that users should have ready before beginning the registration process for ICA Smart Services: 

• Residents:
  • Emirates ID card 
  • Passport 
  • Mobile phone number 
  • Email address 
  • A copy of your tenancy contract (if applicable) 
  • A copy of your utility bill (if applicable)
• Entrepreneurs:
  • Ministry of Economy registration certificate 
  • Business License 
  • Mobile phone number 
  • Email address 
• Visitors:
  • Passport 
  • Visa 
  • Mobile phone number 
  • Email address 

Registration Fees: What’s the Cost?

There are no registration fees for ICA Smart Services for residents and visitors. However, there is a registration fee of AED 150 for entrepreneurs. This fee is used to cover the cost of providing the service and is non-refundable. 

Tracking Your Application

There are three ways to track the status of a submitted application through ICA Smart Services: 

• Online account: With the use of your online account on the ICA Smart Services website, you may monitor the progress of your application. To do this, you will need to log in to your account and select the application that you want to track. 
• Mobile application: You can also track the status of your application through the ICA Smart Services mobile application. You’ll need to download the app to your smartphone and log into your account in order to do this. 

• ICA call centre: You can also track the status of your application by calling the ICA call centre. The call centre number is 600522222. 

Here are the steps on how to track the status of your application using your online account: 

1. Go to the ICA Smart Services website and log in to your account. 

2. Click on the “My Applications” tab. 

3. Select the application that you want to track. 

4. Your application’s status will be shown on the screen. 

Here are the steps on how to track the status of your application using the ICA Smart Services mobile application: 

1. Open the ICA Smart Services mobile application. 

2. Log in to your account. 

3. Tap on the “My Applications” tab. 

4. Select the application that you want to track. 

5. Your application’s status will be shown on the screen. 

Here are the steps on how to track the status of your application by calling the ICA call centre: 

1. Call the ICA call centre number, 600522222. 

2. Choose the option to track the status of an application. 

3. Provide the necessary information, such as your application number and Emirates ID number. 

4. The agent will provide you with the status of your application. 

How to Use ICA Smart Services  

ICA Smart Services offers a wide range of functionalities for residents, entrepreneurs, and visitors of the UAE. Here are some of the key areas: 

• Identity card services: Residents can apply for new identity cards, renew their existing identity cards, and change their address or personal information. 

• Passport services: Residents can apply for new passports, renew their existing passports, and apply for lost or damaged passports. 
• Residency visa services: Residents can apply for new residency visas, renew their existing residency visas, and change their visa status. 
• Customs clearance services: Residents and businesses can apply for customs clearance for goods entering or leaving the UAE. 
• Business license services: Entrepreneurs can apply for new business licenses, renew their existing business licenses, and change their business address or information. 
• Visa services for employees: Businesses can apply for visas for their employees, renew their employees’ visas, and change their employees’ visa status. 

• Entry permits: Visitors can apply for entry permits, renew their entry permits, and change their entry permit status. 
• Fines and fees payment: Residents, entrepreneurs, and visitors can pay fines and fees related to government services. 
• Report filing: Residents, entrepreneurs, and businesses can file reports related to government services. 
• Application status tracking: Residents, entrepreneurs, and visitors can track the status of their applications for government services. 

How to Check Your Visa Status?

Here are the steps on how to check your UAE residence visa status using ICA Smart Services: 

1. Go to the ICA Smart Services website or mobile app. 

2. Click on the “Passport Information” tab. 

3. Select the “Visa” or “Residency” depending on the type of visa. 

4. Enter your passport number along with passport expiration date. 

5. Choose your nationality. 

6. Click on the “Submit” button. 

You visa status will be displayed on the screen. 

How to Apply for a Visa Extension? 

Here are the steps on how to apply for a visa extension using ICA Smart Services: 

1. Go to the ICA Smart Services website or mobile app. 

2. Click on the “Visa Services” tab. 

3. Select the “Visa Extension” option. 

4. Enter your passport number and visa number. 

5. Enter the details of your new visa, such as the visa type, duration, and purpose. 

6. Upload the necessary documents, such as a copy of your passport and visa. 

7. Pay the application fee. 

8. Click on the “Submit” button. 

Your visa extension application will be processed and you will be notified of the outcome. 

How to Apply for a Change of Status?

Here are the steps on how to apply for a change of visa status using ICA Smart Services: 

1. Go to the ICA Smart Services website or mobile app. 

2. Click on the “Visa Services” tab. 

3. Select the “Change of Visa Status” option. 

4. Enter your passport number and visa number. 

5. Select the new visa status that you want to apply for. 

6. Upload the necessary documents, such as a copy of your passport and visa. 

7. Pay the application fee. 

8. Click on the “Submit” button. 

You will be notified of the outcome after your application for a change of visa status has been processed. 

How to Apply for an Exit Permit?

Here are the steps on how to apply for an exit permit using ICA Smart Services: 

1. Go to the ICA Smart Services website or mobile app. 

2. Click on the “Visa Services” tab. 

3. Select the “Exit Permit” option. 

4. Enter your passport number and visa number. 

5. Enter the dates of your travel. 

6. Upload the necessary documents, such as a copy of your passport and visa. 

7. Pay the application fee. 

8. Click on the “Submit” button. 

Your exit permit application will be processed and you will be notified of the outcome. 

How Can You Renew Your Visa with Smart Services?

Here are the steps on how to renew your visa using ICA Smart Services: 

1. Go to the ICA Smart Services website: https://smartservices.icp.gov.ae/. 

2. Click on the “Login” button. 

3. Enter your username and password. 

4. Click on the “Visa Services” tab. 

5. Select the “Visa Renewal” option. 

6. Enter your passport number and visa number. 

7. Enter the details of your new visa, such as the visa type, duration, and purpose. 

8. Upload the necessary documents, such as a copy of your passport and visa. 

9. Pay the application fee. 

10. Click on the “Submit” button. 

Your visa renewal application will be processed and you will be notified of the outcome. 

How to Cancel Your Visa with Smart Services?

Here are the steps on how to cancel your visa using ICA Smart Services: 

1. Go to the ICA Smart Services website: https://smartservices.icp.gov.ae/. 

2. Click on the “Login” button. 

3. Enter your username and password. 

4. Click on the “Visa Services” tab. 

5. Select the “Visa Cancellation” option. 

6. Enter your passport number and visa number. 

7. Click on the “Submit” button. 

You will be required to provide a reason for cancelling your visa. The ICA may also ask you to provide additional documentation. 

Your visa cancellation application will be processed and you will be notified of the outcome. 

The processing time for visa cancellation in Dubai using ICA Smart Services is typically 3-5 working days. However, the exact processing time may change based on the visa type and the current workload of the ICA. 

Here are some of the reasons why you might need to cancel your visa: 

• You are no longer employed in the UAE. 
• You are leaving the UAE permanently. 
• You are changing your visa status. 

• Your visa has expired. 
• You have been deported from the UAE. 

If you are cancelling your visa because you are leaving the UAE permanently, you will need to surrender your Emirates ID. You will also need to cancel your residency visa if you have one. 

If you are cancelling your visa because you are changing your visa status, you will need to apply for a new visa. The requirements for a new visa will vary based on the visa type that you are applying for. 

Conclusion

SPC Free Zone offers a variety of business and residency visa services to entrepreneurs and businesses. If you are looking to set up a business or obtain a residency visa in the UAE, SPC Free Zone is a good option to consider. It offers various services and options to match the needs of businesses and individuals. 

Undoubtedly, starting a new business can be a daunting task but with SPC Free Zone, you will find valuable support to facilitate your journey.  

Here are some of the benefits of using SPC Free Zone UAE residency and business license issuance services: 

• Convenience: SPC Free Zone offers a one-stop shop for all your residency and business license needs. 
• Efficiency: The process of obtaining a residency or business license through SPC Free Zone is quick and easy. 

• Transparency: SPC Free Zone is transparent about its fees and procedures. 
• Cost-effectiveness: SPC Free Zone offers competitive fees for its residency and business license services. 
• Support: SPC Free Zone provides support to businesses and individuals throughout the residency and business license application process. 

If you are interested in learning more about SPC Free Zone UAE residency and business license issuance services, you call us at 800 SPCFZ (77239)   

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